Payment Policy

At Lunelle New York, we are committed to providing a secure, seamless, and transparent checkout experience.
All transactions are processed safely through trusted payment providers.

Accepted Payment Methods

We currently accept the following payment methods:

  • Visa

  • Mastercard

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are processed in U.S. Dollars (USD).

Secure Payment Processing

Your payment information is handled exclusively by Shopify Payments, a fully PCI-compliant and industry-standard secure payment gateway.

  • All transactions are protected with SSL encryption

  • We do not store or see your full payment details

  • Your financial information is processed safely and privately through certified providers

This ensures your data remains protected at all times.

Order Confirmation & Processing

Orders are confirmed only after successful payment authorization.
If a payment is declined or fails, the order will not be processed until the issue is resolved.

Once payment is completed, your order enters our 1–3 business day processing window before shipment.

Fraud Prevention

For the protection of our customers and our brand, all orders undergo automated fraud screening through Shopify’s verification system.

In rare cases, an order may require additional verification.
If this occurs, our Customer Support team will contact you directly.

Refunds

If your return request is approved, your refund will be issued to the original payment method used at checkout.

Please allow up to 14 days after your return has been received and inspected for the refund to appear in your account.
Processing times may vary depending on your bank or card issuer.

Shipping fees (if applicable) are non-refundable.

Billing Questions

For any payment or billing inquiries, please contact our Customer Support team:
📩 support@lunellenewyork.com