Shipping & Delivery Policy

At Lunelle New York, we take great care to ensure your order arrives safely, promptly, and exactly as expected.
Below you’ll find a clear overview of our processing, shipping, and delivery procedures.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
Once your order is shipped, you will receive an email containing your tracking link so you can follow your delivery in real time.

Estimated Delivery Time

Our standard delivery timeframe is:

United States: 6–12 business days

This timeframe includes international transit, customs clearance, and final delivery by your local carrier (typically USPS or UPS).

Please note: Delivery may take slightly longer during peak seasons, carrier delays, or unforeseen weather events.

Shipping Method & Origin

To ensure fast and reliable global delivery, all orders are shipped through our international fulfillment partner, using secure, trackable shipping services.

Your order may be delivered by USPS, UPS, or another local carrier depending on your region.

Shipping Costs

We are pleased to offer Free Shipping on all orders, regardless of location, order size, or delivery method.
There are no additional shipping fees added at checkout.

Taxes & Duties

Depending on your location, customs duties or import taxes may apply.
These charges are determined by your local customs office and remain the responsibility of the customer.

Tracking & Delivery Confirmation

Once tracking shows that your parcel has been successfully delivered to the address provided at checkout, responsibility for the package transfers to the customer.

If you believe your package was misdelivered or stolen after delivery confirmation, please contact your local carrier immediately and notify our Customer Support team within 3 days.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout.
Address changes can only be made within 24 hours after placing your order.

Lunelle New York is not responsible for orders delivered to incorrectly entered addresses.

Delays

Lunelle New York cannot be held responsible for delays caused by:

  • customs processing

  • local postal services

  • carrier backlogs

  • weather disruptions

  • incomplete or incorrect delivery information

We appreciate your understanding.

Contact Us

For any shipping or delivery questions, our Customer Support team is here to help:
📩 support@lunellenewyork.com