Shipping & Delivery Policy
At Lunelle New York, we strive to ensure that your order arrives quickly, safely, and exactly as expected.
Below you’ll find all the details about our processing, shipping, and delivery procedures.
Processing Time
Orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Delivery Time
Average delivery times range from 3–7 business days, depending on your location.
Please note that delivery may take slightly longer during busy periods or due to customs clearance procedures.
Shipping Method & Origin
All orders are shipped directly from our global fulfillment partner to ensure efficient worldwide delivery.
Depending on your country of residence, customs duties or import taxes may apply. These charges are the responsibility of the customer.
Shipping Costs
Shipping fees are calculated at checkout and are based on your location, package weight, and selected delivery method.
All costs will be displayed clearly before you complete your order.
Responsibility During Transit
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Once tracking shows that your parcel has been delivered to the address provided, responsibility transfers to the customer.
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Please ensure your shipping address is entered correctly; any errors must be reported within 24 hours after placing your order.
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Lunelle New York cannot be held liable for delays caused by customs, local postal services, or weather disruptions.
Contact
For any shipping or delivery inquiries, please contact our Customer Care team:
Email: care@lunelleny.com