Terms & Conditions

These Terms & Conditions apply to all purchases made through the official website of Lunelle New York, located at Roosendaalsebaan 33, Oud Gastel, 4751 RA, The Netherlands.
For all inquiries, please contact us at care@lunelleny.com.

By placing an order with Lunelle New York, you agree to the terms outlined below.

1. Applicability

These Terms & Conditions apply to every order placed through our website.
By confirming your purchase, you acknowledge that you have read and accepted these terms.

2. Product Information

We make every effort to ensure that product descriptions, images, and pricing are accurate and up to date.
However, minor typographical or technical errors may occasionally occur.
In such cases, Lunelle New York reserves the right to correct or update information without prior notice.

3. Orders and Payments

Orders are processed only after full payment has been received.
Payment methods may vary depending on your location.
Customers are responsible for ensuring that they use an available and valid payment option at checkout.

4. Processing and Delivery

  • Processing time: 1–3 business days

  • Delivery time: 3–7 business days (depending on destination)

  • Orders are shipped directly from our fulfillment partners to ensure timely delivery.

You will receive tracking information once your order has been dispatched. Please ensure that all shipping details are entered correctly at checkout.

5. Returns and Cancellations

Please refer to our Return Policy for detailed information on returns, exchanges, and cancellations.

6. Liability

Lunelle New York is not responsible for any loss, delay, or damage once an order has been marked as delivered by the carrier.
Customers are responsible for providing accurate delivery information.
Any address corrections must be submitted within 24 hours after placing an order.

7. Intellectual Property

All content featured on this website — including text, images, logos, and designs — is the exclusive property of Lunelle New York.
No part of this website may be copied, reproduced, or distributed without written permission.

8. Complaints and Support

For any concerns, complaints, or feedback, please reach out to us via care@lunelleny.com.
Our customer care team will respond within 5 business days.

9. Governing Law

These Terms & Conditions are governed by the laws of The Netherlands.
In case of disputes, Dutch law shall apply.